Privacy Policy

Last updated: October 15, 2026

Solmere (“Solmere”, “we”, “us”) operates this online store. This Privacy Policy explains how we collect, use and share your personal information when you visit the store, make a purchase or contact us. By using the store, you agree to the practices described here.

Information we collect

• Contact details: your name, email, phone number, and billing and shipping addresses.
• Order information: items purchased, order history, returns and payment confirmation. Card details are handled by our payment processors; we never see or store your full card number.
• Account information: if you create an account, your login details and preferences.
• Communications: anything you send us, such as support emails.
• Device and usage information: IP address, browser and device type, pages viewed and how you interact with the store, collected through cookies and similar technologies.

How we use your information

• To process and deliver your orders, including returns and refunds.
• To provide customer support.
• To send order updates and, if you've opted in, marketing emails or texts. You can unsubscribe at any time.
• To show you relevant ads and measure how they perform.
• To keep the store secure and prevent fraud.
• To improve our store and products.
• To meet our legal obligations.

Cookies and advertising

We and our partners use cookies, pixels and similar technologies to keep the store working, remember your cart, understand how people use the store, and show Solmere ads on other platforms. These partners may include Shopify, Google, Meta (Facebook and Instagram) and TikTok. You can control cookies in your browser settings and manage ad preferences in each platform's settings. Turning off some cookies may affect how the store works.

Who we share it with

We don't sell your personal information. We share it only as needed to run the store:

• Shopify, which hosts our store and processes payments. Learn more in the Shopify Consumer Privacy Policy.
• Fulfilment and shipping partners, including suppliers and carriers, who need your name, address and order details to deliver your order.
• Payment processors, to complete transactions.
• Advertising and analytics partners, as described above.
• Authorities, where required by law, or to protect our rights or prevent fraud.
• A successor business, if Solmere is involved in a merger, sale or similar transaction.

Where your information is stored

Our service providers and fulfilment partners operate in Canada and other countries, including the United States and China. Your information may be stored and processed outside your province or country, where it may be accessible to authorities under local laws.

How long we keep it

We keep personal information only as long as we need it for the purposes above, including to meet legal, tax and accounting requirements.

Your choices and rights

You can ask to access the personal information we hold about you, correct it, or withdraw your consent to its use (which may affect our ability to fulfil orders). Depending on where you live, you may have additional rights, such as deletion or portability. Email us to make a request; we may need to verify your identity. If you're not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada or your local privacy regulator.

Security

We use reasonable safeguards to protect your information, but no method of transmission or storage is completely secure.

Children

Our store isn't intended for children, and we don't knowingly collect personal information from anyone under 16.

Changes

We may update this policy from time to time. The “Last updated” date shows when it last changed.

Contact us

For questions or requests about your privacy, email support@solmereglasses.com.
Solmere, Surrey, British Columbia, Canada